---
title: Connect AI agents to Intercom
slug: intercom
integration: Intercom
category: support
connectionType: oauth-rest
status: published
publishedAt: "2026-05-06T18:14:45.761Z"
lastUpdated: "2026-05-06T18:14:48.731Z"
canonical: "https://fidelic.ai/integrations/intercom"
topSearchQueries:
  - "intercom mcp"
  - "intercom ai integration"
  - "claude intercom"
---

# Connect AI agents to your Intercom workspace

*AI agents that read your Intercom conversations, draft new records, and post the result to Slack — CX digests, escalation briefs, and message hygiene.*

## The connection

Fidelic agents connect to Intercom through OAuth + the Intercom REST API. Your agent reads the conversations and contacts the workspace owner explicitly shares.

When the agent reads, it stays inside the workspace you've shared. Nothing leaves your Intercom unless the agent posts a digest to [Slack](https://slack.com/) or adds an internal note to a conversation.

## Permissions requested

- Read conversations and contacts the workspace owner shares
- Add internal notes and tags on conversations the agent has write access to
- Read teammate metadata for proper attribution

Official docs: <https://developers.intercom.com/intercom-api-reference/reference>

## Before you start

- An Intercom workspace on any plan.
- Workspace owner or admin role.
- A Slack workspace where the agent will live and post.
- A decision on which Intercom segments the agent should reach.
- About five minutes for the OAuth flow.

## How to connect

1. **Sign in to Fidelic and pick the agent.** From the Roster, pick the CX agent.
1. **Authorize **[**Intercom**](https://www.intercom.com/)**.** Click Connect [Intercom](https://www.intercom.com/). The OAuth dialog opens; sign in with your workspace owner account. The app appears in Settings → Apps & Integrations → OAuth apps.
1. **Pick the workspaces the agent should reach.** Pick the workspace and conversation segments the agent will read or write to.
1. **Confirm and finish.** The agent runs a test read. When it passes, your [Slack](https://slack.com/) channel shows a Connected to [Intercom](https://www.intercom.com/) message.
1. **Try the first agent action.** Ask for a weekly CX digest in [Slack](https://slack.com/).

## How you'll know it worked

Three signals confirm the connection is live.

- **Slack — **your channel shows a Connected to Intercom message naming the agent.
- **Intercom — **Settings → Apps & Integrations → OAuth apps shows the Fidelic OAuth app with the scopes you authorized.
- **First output — **the agent answers with citations to specific Intercom conversations.

## Connection limits

Where the connection draws the line:

- **· **The agent only reads conversations the workspace owner explicitly shares.
- **· **[Intercom](https://www.intercom.com/) Workflows run server-side; the agent reads their output.
- **· **Fin (Intercom AI agent) is a separate product with its own scopes.

## Where the data goes

The connection runs inside your sandboxed [Anthropic](https://www.anthropic.com/) project. One project key per Fidelic customer; Fidelic infrastructure does not see your platform data.

Anything the agent reads stays inside your environment. The only data that leaves is what the agent posts to [Slack](https://slack.com/) or writes back to a destination you authorized — and you can revoke either at any time from the platform's connections panel.

---
Canonical: https://fidelic.ai/integrations/intercom