---
title: Connect AI agents to Zendesk
slug: zendesk
integration: Zendesk
category: support
connectionType: oauth-rest
status: published
publishedAt: "2026-05-06T18:14:04.602Z"
lastUpdated: "2026-05-06T18:14:08.255Z"
canonical: "https://fidelic.ai/integrations/zendesk"
topSearchQueries:
  - "zendesk mcp"
  - "zendesk ai integration"
  - "claude zendesk"
---

# Connect AI agents to your Zendesk workspace

*AI agents that read your Zendesk views and tickets, draft new records, and post the result to Slack — support digests, escalation briefs, and CX hygiene.*

## The connection

Fidelic agents connect to Zendesk through OAuth + the Zendesk Support API. Your agent reads the views and tickets the admin explicitly shares.

When the agent reads, it stays inside the views you've shared. Nothing leaves your Zendesk unless the agent posts a digest to [Slack](https://slack.com/) or adds an internal note to a ticket you authorized.

## Permissions requested

- Read tickets and views the admin explicitly shares
- Add internal notes and tags on tickets the agent has write access to
- Read agent and user metadata for proper attribution

Official docs: <https://developer.zendesk.com/api-reference/>

## Before you start

- A Zendesk Support account on any plan.
- Admin role with OAuth-client permission.
- A Slack workspace where the agent will live and post.
- A decision on which Zendesk views the agent should reach.
- About five minutes for the OAuth flow.

## How to connect

1. **Sign in to Fidelic and pick the agent.** From the Roster, pick the CX agent.
1. **Authorize **[**Zendesk**](https://www.zendesk.com/)**.** Click Connect [Zendesk](https://www.zendesk.com/). The OAuth dialog opens; sign in with your admin account. The app appears in Admin Center → Apps → OAuth clients.
1. **Pick the views the agent should reach.** Pick the views, brands, and ticket scopes the agent will read or write to.
1. **Confirm and finish.** The agent runs a test read. When it passes, your [Slack](https://slack.com/) channel shows a Connected to [Zendesk](https://www.zendesk.com/) message.
1. **Try the first agent action.** Ask for a weekly support digest in [Slack](https://slack.com/).

## How you'll know it worked

Three signals confirm the connection is live.

- **Slack — **your channel shows a Connected to Zendesk message naming the agent and the views it can reach.
- **Zendesk — **Admin Center → Apps → OAuth clients shows the Fidelic OAuth app with the views you authorized.
- **First output — **the agent's first run produces a Slack reply that cites specific Zendesk tickets.

## Connection limits

Where the connection draws the line:

- **· **The agent only reads views and tickets the admin explicitly shares.
- **· **[Zendesk](https://www.zendesk.com/) triggers and automations run server-side; the agent reads their output.
- **· **Zendesk Sell, Talk, and Chat are separate products with their own scopes.

## Where the data goes

The connection runs inside your sandboxed [Anthropic](https://www.anthropic.com/) project. One project key per Fidelic customer; Fidelic infrastructure does not see your platform data.

Anything the agent reads stays inside your environment. The only data that leaves is what the agent posts to [Slack](https://slack.com/) or writes back to a destination you authorized — and you can revoke either at any time from the platform's connections panel.

---
Canonical: https://fidelic.ai/integrations/zendesk