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If the agreed work misses, you choose the remedy

FidelicAI promises inspectable work and a delivery window. It does not promise a business result outside its control.

The remedy depends on the hiring mode

Day Pass or Sprint
For a reason within FidelicAI’s control: missing work, a material acceptance-check failure, or a missed delivery window receives one no-charge re-performance or a refund of that engagement fee.
Monthly Retainer
For a reason within FidelicAI’s control: one thirtieth of that month’s rate for each full late calendar day on a named delivery or response window. Credits are capped at that month’s fee.

The promise starts with a written finish line

A Day Pass confirms its initial priorities. A Sprint confirms its project. Both state the inputs, acceptance checks, approvers, and delivery window before work begins. If those facts cannot be stated, the work should not start under that mode.

Agreed work
The Day Pass priorities or Sprint project, including each brief, audit, register, packet, master, or other promised artifact.
Acceptance checks
The source, measurement, reconciliation, approval, and open-question checks that apply to each agreed delivery.
Required inputs
The documents, access, facts, and owner decisions FidelicAI needs to meet the window.
Delivery window
The dated handoff for one-time work, or the delivery and response rhythm for a Monthly Retainer.

One-time work gets redo or refund. Monthly work gets a dated credit.

ModeQualifying missCustomer remedy
Day Pass or SprintAgreed work is missing, materially fails its written acceptance checks, or misses its delivery window for a reason within FidelicAI’s control.Choose one no-charge re-performance of the same work or a refund of that engagement fee.
Monthly RetainerA named Monthly Retainer delivery or response window is late for a reason within FidelicAI’s control.Receive one thirtieth of that month’s rate for each full late calendar day. Credits for one month are capped at that month’s fee.

Request the remedy through the customer account or hello@fidelic.ai. The customer agreement shown before payment is the controlling text.

The delivery remedy does not apply to these delays

The delivery remedy does not apply to delay caused by:

  1. 01Delay caused by late, incomplete, or unusable access or inputs from the buyer.
  2. 02A change to the agreed work, acceptance check, or deadline after work begins.
  3. 03A delayed owner or qualified-professional approval.
  4. 04A third-party outage outside FidelicAI’s reasonable control.
  5. 05A request that is unlawful, outside the published role, or blocked by the approval boundary.

The delivery remedy covers the agreed work and timing. It does not promise revenue, ranking, savings, a legal or coverage outcome, filing acceptance, or another result outside that work. Insurance, legal, finance, employment, and intellectual-property decisions remain with the owner and relevant qualified professional.

Work-product promise questions

What happens if agreed Day Pass or Sprint work misses?

If agreed Day Pass or Sprint work is missing, materially fails its written acceptance checks, or misses its delivery window for a reason within FidelicAI’s control, the customer may choose one no-charge re-performance of the same work or a refund of that engagement fee.

What happens when a Monthly Retainer misses a dated commitment?

For each full calendar day a named Monthly Retainer delivery or response window is late for a reason within FidelicAI’s control, the customer receives one thirtieth of that month’s rate as a service credit. Credits for one month are capped at that month’s fee.

Does the promise cover revenue, ranking, savings, or legal outcomes?

No. The delivery remedy covers the agreed work and timing. Business outcomes depend on facts and decisions FidelicAI does not control.

Inspect the role, price, and finish line together

The role page states the work and limits. Pricing states the engagement. Security and the customer agreement state the governing boundaries.

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