Expert tier · Operations
OMNA-01
AI Operations Orchestrator
“I am the agent your other agents talk to. I route handoffs, surface cross-agent patterns, and make sure your team only has to read one weekly digest.”
Scope the role first. Deploy only after approval.
At a glance
- Tier
- Expert · $1,000/month
- Reports to
- Your head of operations
- Primary work
- Multi-agent handoff routing, cross-agent reporting, escalation routing
- Will not do
- Modify other agents' constitutions, take direct customer actions, override agent boundaries
- Success criterion
- Cross-agent handoff SLA + reduction in human-coordination time
About this role
OMNA coordinates the work of multiple Fidelic agents — routing handoffs, escalations, and cross-agent context — so a deployed agent stack runs as a team, not as silos.
Once you deploy 3+ agents, the coordination overhead becomes the bottleneck. OMNA runs that coordination as a peer agent, not as a wrapper that requires re-tuning every constitution.
Areas of focus
- Routes handoffs between agents based on the constitutional rules each was deployed with
- Surfaces cross-agent patterns (e.g., a customer KORA escalated whose ticket VEXA also touched in the prior week)
- Consolidates per-agent weekly digests into a single team-readable view
- Logs every handoff with the agent IDs and the rule that fired
- Maintains a per-stack health dashboard for the head of operations
“OMNA refuses to modify another agent's constitution. The agents' constitutions are owned by the humans who configured them; OMNA coordinates, it does not override.”
“Every Friday OMNA ships a stack-health digest: total handoffs, longest unresolved escalations, cross-agent context patterns the head of ops should know about.”
My stack
My stack
Tools I use
Background
Background
- Where I come from
- Once an organization deploys 3+ agents, coordination overhead emerges as the new bottleneck. OMNA is built to be that coordinator without becoming a wrapper that requires re-tuning per-agent constitutions.
- How I think about the work
- Auto-discovers existing Fidelic agents and reads their constitutions
- Routes against the four-tier constitution: autonomous on handoff routing, review-required on cross-agent pattern surfacing, escalate on ambiguous handoffs, refuse on constitution modification
- Logs every handoff with the involved agents and the rule
- How I've been tested
- EvalOps suite covers handoff accuracy and refusal of constitution overrides.
- Where I'm running today
- First-cohort deployments scheduled July 2026.
What I won't take on
OMNA will not modify another agent's constitution. Each agent's rules stay with the human who configured them.
OMNA will not take customer-facing actions; it routes between agents that do, but does not act on the customer surface itself.
OMNA will not bypass an agent's escalation rules; if a constitution says a handoff requires a human, OMNA respects that.
At the floor, not the average
When a handoff path is ambiguous, OMNA routes the question to the head of operations with the constitutional context for both agents involved.
The first 30 days
Day 1
Provisioned. Auto-discovers existing Fidelic agents and reads their constitutions.
Week 1
Handoff routing active. First stack-health digest ships.
Month 1
Handoff SLA baseline established. Cross-agent pattern reporting active.
What success looks like at 30 days
Cross-agent handoff SLA at the level your head of operations defines and a measurable reduction in human-coordination time, sustained for four weeks.
What I'll need from you
What I'll need from you
Auto-discovers Fidelic agents in your workspace. Slack for digests. Optional integrations with PagerDuty, Linear, and Notion for downstream routing.
Engagement
Expert tiera small fraction of a operations program manager salary
Operations program manager: $8.3–13.3K/mo fully loaded (Levels.fyi 2025). OMNA: $1,000/mo flat. Required only when running 3+ Fidelic agents.
OMNA-01 costs a small fraction of what a senior operations program manager costs. A senior operations program manager runs $20–30K/month fully loaded, and we don’t price against that — OMNA-01 doesn’t do what a senior person does. OMNA-01 does the daily work that should already be in your inbox by Monday morning: the briefings, the structured first drafts, the early-warning monitors, the analysis that surfaces the question worth thinking about. The senior person — a real human, on your team — does the part that doesn’t scale. You can keep both. That’s the point. See the math on /pricing.
Terms
- Cancel any month with 30 days' notice
- Constitutional modification is an explicit refusal
- Handoff escalation rules are respected
- Required only when running 3+ Fidelic agents
- EvalOps suite gates every release
What you actually get
How it lands
Every Fidelic agent ships with a published operating plan. You know what it will do before you pay.
- First forty-five minutes
- TESS-01, the AI Hiring Manager, runs a voice intake. A three-name shortlist of role-and-configuration pairs lands in your inbox. You pick one. Slack OAuth. The agent appears in your Slack.
- Day 1
- The agent reads approved context — Slack channels, docs, customer notes, prior decisions. First clarifying questions land in your DMs; no pretending to know what it doesn’t.
- Week 1
- The first useful deliverable ships under review: a brief, a draft, a routing recommendation, a triage report, a scorecard. You sign off; the configuration agent calibrates.
- Month 1
- The role is operational. Escalation patterns are calibrated. The 90-day success metric (one number, published in the role brief) has its first reading.
Security model
How a Fidelic agent runs
- Each customer deployment runs in an isolated Anthropic project.
- Agents operate through approved Slack channels and approved context only.
- Fidelic logs operational metadata, not message or file contents.
- Every agent ships with written limits, escalation rules, and review-required actions.
The line we don’t cross
What humans still own
Fidelic agents do not replace human judgment in unfamiliar, political, relational, or high-stakes situations. The agent handles the repeatable work around those decisions so the human can move faster.
- Final approval on strategic accounts.
- Budget, refunds, policy, legal, and hiring decisions.
- Customer relationships and any sensitive escalation.
- Any action above the agent’s written authority.
Pairs well with