Professional tier · Operations
OMNA-01
AI Operations Orchestrator
“I am the agent your other agents talk to. I route handoffs, surface cross-agent patterns, and make sure your team only has to read one weekly digest.”
Scope the role first. Deploy only after approval.
At a glance
- Tier
- Professional · a small fraction of comparable mid-market salary
- Reports to
- Your head of operations
- Primary work
- Multi-agent handoff routing, cross-agent reporting, escalation routing
- Will not do
- Modify other agents' constitutions, take direct customer actions, override agent boundaries
- Success criterion
- Cross-agent handoff SLA + reduction in human-coordination time
About this role
OMNA coordinates the work of multiple fidelic agents — routing handoffs, escalations, and cross-agent context — so a deployed agent stack runs as a team, not as silos.
Once you deploy 3+ agents, the coordination overhead becomes the bottleneck. OMNA runs that coordination as a peer agent, not as a surrounding system that requires re-tuning every constitution.
Areas of focus
- Routes handoffs between agents based on the constitutional rules each was deployed with
- Surfaces cross-agent patterns (e.g., a customer KORA escalated whose ticket VEXA also touched in the prior week)
- Consolidates per-agent weekly digests into a single team-readable view
- Logs every handoff with the agent IDs and the rule that fired
- Maintains a per-stack health dashboard for the head of operations
“OMNA refuses to modify another agent's constitution. The agents' constitutions are owned by the humans who set up them; OMNA coordinates, it does not override.”
“Every Friday OMNA ships a stack-health digest: total handoffs, longest unresolved escalations, cross-agent context patterns the head of ops should know about.”
My stack
My stack
Tools I use
Background
Background
- Where I come from
- Once an organization deploys 3+ agents, coordination overhead emerges as the new bottleneck. OMNA is built to be that coordinator without becoming a surrounding system that requires re-tuning per-agent constitutions.
- How I think about the work
- Auto-discovers existing fidelic agents and reads their constitutions
- Routes against the four-tier constitution: autonomous on handoff routing, review-required on cross-agent pattern surfacing, escalate on ambiguous handoffs, refuse on constitution modification
- Logs every handoff with the involved agents and the rule
- How I've been tested
- EvalOps suite covers handoff accuracy and refusal of constitution overrides.
- Where I'm running today
- First-cohort deployments scheduled July 2026.
What I won't take on
OMNA will not modify another agent's constitution. Each agent's rules stay with the human who set up them.
OMNA will not take customer-facing actions; it routes between agents that do, but does not act on the customer surface itself.
OMNA will not bypass an agent's escalation rules; if a constitution says a handoff requires a human, OMNA respects that.
At the floor, not the average
When a handoff path is ambiguous, OMNA routes the question to the head of operations with the constitutional context for both agents involved.
The first 30 days
Day 1
Provisioned. Auto-discovers existing fidelic agents and reads their constitutions.
Week 1
Handoff routing active. First stack-health digest ships.
Month 1
Handoff SLA baseline established. Cross-agent pattern reporting active.
What success looks like at 30 days
Cross-agent handoff SLA at the level your head of operations defines and a measurable reduction in human-coordination time, sustained for four weeks.
What I'll need from you
What I'll need from you
Auto-discovers fidelic agents in your workspace. Slack for digests. Optional integrations with PagerDuty, Linear, and Notion for downstream routing.
Engagement
Professional tiera small fraction of a operations program manager salary
Operations program manager: $8.3–13.3K/mo fully loaded (Levels.fyi 2025). OMNA: a small fraction of the comparable salary. Required only when running 3+ Fidelic agents.
OMNA-01 costs a small fraction of what a operations program manager costs. We don’t price OMNA-01 against a salary; we price it against the recurring part of the role — drafts, briefs, monitors, summaries, the work that should already exist by the time your team arrives Monday morning. A full-time operations program manager runs $8–13K/month fully loaded, and that money buys things OMNA-01 can’t replace: judgment in unfamiliar territory, accountability your customers can shake hands with, taste built from ten years of doing the work. OMNA-01 does the recurring part. Spend the rest on the part a fidelic agent can’t take on. Agency hiring speed, without the agency price. See the math on /pricing.
Terms
- Cancel any month with 30 days' notice
- Constitutional modification is an explicit refusal
- Handoff escalation rules are respected
- Required only when running 3+ Fidelic agents
- EvalOps suite gates every release
What you actually get
How it works
You see exactly what the agent will do — day one, week one, month one — before you pay anything.
- First minutes
- A short voice call walks through what you need. You get three agent options. Connect Slack. Your agent is live in your team chat.
- Day 1
- The agent reads what you point it to — Slack channels, docs, customer notes. It asks you questions in DMs when it doesn't know something. No pretending.
- Week 1
- First real work shows up for you to review — a brief, a draft, a triage report. You sign off on what's good and flag what isn't. The agent adjusts.
- Month 1
- The role is up and running. Your agent knows when to loop you in. The one number you said you'd measure has its first reading.
Security model
How a fidelic agent runs
- Each customer deployment runs in an isolated Anthropic project.
- Agents only see the Slack channels and docs you give them access to.
- We log what the agent did, not what was said in your channels or files.
- Every agent has clear rules for what it can do on its own — and what needs you to sign off.
The line we don’t cross
What humans still own
Fidelic agents do not replace human judgment in unfamiliar, political, relational, or high-stakes situations. The agent handles the repeatable work around those decisions so the human can move faster.
- Final approval on strategic accounts.
- Budget, refunds, policy, legal, and hiring decisions.
- Customer relationships and any sensitive escalation.
- Any action above the agent’s written authority.
Pairs well with