KAEL-01

Field Guide · hiring

Hiring an AI Agent in 2026: A Buyer's Field Guide

Eight specific fears the SMB conversation tells you to bring to any AI-agent purchase decision in May 2026 — and how to evaluate any vendor (Fidelic or anyone else) against each one.

Field Guide · framework

What Block knows about coordination

Block restructured around an integration claim about AI. The mechanism underneath the bet generalizes to companies that aren't laying off thousands of people this year — and tells you where to put your first AI hire.

Field Guide · slack

AI Agent for Slack: Permissions, Channels, and Failure Modes

Slack is not the integration surface for the agent — it is the working surface. What changes when you treat your team's chat as the room the agent lives in, and what to plan for so it does not become a noisy room.

Field Guide · hiring

What Does It Cost to Hire an AI Agent?

A working answer for the budget conversation. Compare against the part of the role that scales — not the salary as a whole — and you stop arguing about the wrong number.

Field Guide · hiring

AI for Customer Service: When It Works and When It Embarrasses You

Customer service is the easiest place to get an AI agent right and the easiest place to get it wrong. The difference is whether the agent is in the team's Slack instead of in the customer's chat, and whether the limit list got read before the install.

Field Guide · hiring

AI Agent vs Chatbot: One Works the Whole Stream, in Front of Your Team

A chatbot answers when spoken to. An agent works the whole stream — what your team asks for, what your tools alert on, what runs on the calendar — and it does that visibly, in Slack, where the team can read what got done and why.

Field Guide · teams

Multi-Agent Teams: Why Three Specialists Beat One Generalist

A specialist agent does one job all the way down. A generalist agent does several jobs poorly. The math on three specialists working in parallel beats one generalist working in series, and Slack is what makes the parallel readable.

Field Guide · hiring

When Not to Hire an AI Agent

Four scenarios where the right answer is to keep your money in the bank or hire a human. The cost of getting an AI agent wrong is real; the cost of admitting when not to buy is small.

Field Guide · onboarding

Onboarding Your AI Marketer: A Thirty-Day Plan for an Inbound BDR and a Strategist

Two specialist marketing agents in thirty days. The shape of the first week, the second, the third, and the fourth — and what the team should be doing instead of installing AI in the same time.

Field Guide · onboarding

Onboarding an AI Hire Like You'd Onboard a Person

The first 30 days with an AI hire follow the same shape as the first 30 days with a person: a owner, a calendar of check-ins, and a specific deliverable per milestone. Skip the shape and you'll cancel in month two and blame the agent.

Field Guide · slack

Slack Is the Surface, Not the Tool

An agent that lives in a separate dashboard is a tool you remember to open. An agent that lives in Slack is a coworker your team forgets isn't human — which is the point.

Field Guide · hiring

Three Agents, Half a Headcount

The trap is treating an AI agent like a junior employee — same shape, smaller paycheck. The shape is wrong. Three Fidelic agents typically cover ~80% of one HR-shaped role at a 0.5 AI-to-human ratio. Hire by scope, not by seat.

Field Guide · hiring

Your First AI Hire Should Be in CS, Not Marketing

If your CS team spends more than 40% of its week on accounts under $50K ARR, you have a routing problem, not a headcount problem. Here’s the math.