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Intercom integration · OAuth + REST

Connect AI agents to your Intercom workspace

AI agents that read your Intercom conversations, draft new records, and post the result to Slack — CX digests, escalation briefs, and message hygiene.

How a Fidelic agent reaches Intercom.

The connection

What's wired

Fidelic agents connect to Intercom through OAuth + the Intercom REST API. Your agent reads the conversations and contacts the workspace owner explicitly shares.

When the agent reads, it stays inside the workspace you've shared. Nothing leaves your Intercom unless the agent posts a digest to Slack or adds an internal note to a conversation.

→ Intercom official API docs

Set it up

How to connect

Before you start

  • An Intercom workspace on any plan.
  • Workspace owner or admin role.
  • A Slack workspace where the agent will live and post.
  • A decision on which Intercom segments the agent should reach.
  • About five minutes for the OAuth flow.

The steps

  1. Sign in to Fidelic and pick the agent. From the Roster, pick the CX agent.
  2. Authorize Intercom. Click Connect Intercom. The OAuth dialog opens; sign in with your workspace owner account. The app appears in Settings → Apps & Integrations → OAuth apps.
  3. Pick the workspaces the agent should reach. Pick the workspace and conversation segments the agent will read or write to.
  4. Confirm and finish. The agent runs a test read. When it passes, your Slack channel shows a Connected to Intercom message.
  5. Try the first agent action. Ask for a weekly CX digest in Slack.

The edges

Connection limits

Where the connection draws the line:

  • · The agent only reads conversations the workspace owner explicitly shares.
  • · Intercom Workflows run server-side; the agent reads their output.
  • · Fin (Intercom AI agent) is a separate product with its own scopes.

The path

Where the data goes

The connection runs inside your sandboxed Anthropic project. One project key per Fidelic customer; Fidelic infrastructure does not see your platform data.

Anything the agent reads stays inside your environment. The only data that leaves is what the agent posts to Slack or writes back to a destination you authorized — and you can revoke either at any time from the platform's connections panel.

→ Read the full security architecture

Where to next